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2023 - Now｜Remote

Deliver smarter coupon deals automation and user journey across Web and Mobile.

February 2021 - December 2023｜Shanghai

Fabrie is a cloud-based design collaboration platform that integrates canvas, spreadsheets, and AI-powered workflows.
✔️ Prevented a major cold start hurdle through early intervention.
✔️ Streamlined onboarding experience led to a 35% jump in user collaboration.
✔️ Empowering users with first-time education reduces support needs, while an enhanced chat experience simplifies resolution.

August 2019 - December 2021｜Shanghai

The 'Visiting Shanghai' app is developed and operated by the Shanghai Municipal Government's City Image Promotion Center, a collaboration with Jin Jiang Group.
✔️ Oversaw the design and internationalization process for the app.
✔️ Successful local venue partnerships drove sales & brand growth through targeted campaigns.

2020 - 2021｜Remote

✔️ Collaborating with the SEO team to secure media coverage, backlinks, and online content for linkbuilding initiatives.

2019 - 2020｜Remote

✔️ Assured data quality, defined guidelines to review and correct discrepancies to build big data processing system.

2018 - 2019｜Remote

Streetbees, a London tech startup using AI and geolocation, connects clients to a global network of over 1 million people for real-time, affordable market research.
✔️ Delivered the best possible customer support to the users. Trained support team to use Zendesk with a result of rapid and effective sales growth.

2017 - 2018｜Remote

✔️ Wear a CRM hero hat, resolving client requests via tech support and pitch, while fostering positive relationships that can blossom into sales opportunities.

October 2016 - July 2019｜Hangzhou

✔️ Managed Moglo project's Middle East expansion via eCommerce, leveraging viral influencer campaigns
✔️ Localized & launched hit mobile games in Mocell project (Fight for Freedom, Gumballs & Dungeons) with thriving social media communities.

September 2012 - September 2016｜Hangzhou

✔️ Boosted Aliexpress fashion sales 20% through strategic promotion planning and risk control. 
✔️ Grew Alibaba.com's Gold Supplier membership (US & China) by 1500+ through overseas sales support.

EDUCATION

B.A. English, Zhejiang University of Technology

2008 - 2012 | Hangzhou, China

LET'S CONNECT

I'm always eager to connect with like-minded individuals and explore new opportunities. Feel free to reach out through email.